Technical Writer

The Role

As a Technical Writer, you’ll be responsible for leading our organization in creating and maintaining high-quality technical documentation, designing the information architecture for the docs site, recommending the best platform for our documentation needs, and working closely with others in R&D to document new features and products. The ideal candidate will have a strong understanding and experience with cybersecurity concepts, technical writing principles, and the ability to translate complex technical information into clear and concise documentation.

We believe documentation is a very important part of our product offering, and you’ll have a large impact by structuring our content and guiding contributors to maintain and expand our documentation to deliver a great experience for our users.

What You'll Do

• Conduct user research to identify documentation needs and improve the usability of documentation

• Collaborate with others in R&D to understand our product functionality and use cases

• Create guidance material for engineers to more effectively and efficiently contribute to documentation

• Collaborate with marketing to develop a consistent product naming architecture and style guide to be used across all marketing, product, and documentation surfaces

• Edit and proofread documentation to ensure clarity, consistency, and compliance with company style guidelines

• Create release guides and announcement posts to support new version releases

What We're Looking For

• Previous experience working at a startup where change is commonplace

• Previous experience working remotely where you proactively collaborated with coworkers

• Previous exposure to some of the following technologies:

  • Networking and protocols

  • Browser based authentication

  • TLS and certificate management

  • Common Linux commands and functionality

  • Containerization

  • Kubernetes

  • Major cloud providers

  • Terraform

• Excellent writing and editing skills, with the ability to produce clear, concise, and engaging documentation

• Self-starter who is comfortable working independently

What We Offer

• Competitive Compensation: Salary and equity that reflect your skills and experience.

• Flexible Work Environment: Work remotely from anywhere in the world. Must be primarily located in the US or Canada.

• Health & Wellness: Comprehensive health benefits (for US based employees) and generous PTO.

• Professional Growth: Opportunities for learning, training, and attending industry conferences.

• Meaningful Impact: Shape the future of secure access and make a difference in cybersecurity.

If you’re excited to be part of a fast-growing security company and help shape the future of access control, we’d love to hear from you!